Tuan Do of New York says Amazon has banned him from shopping on that website. The reason? He returned too many Amazon purchases, he said on his website, TechWalls.com. Do said he returned six items in the past two months. He said he was not satisfied with the quality of the products. Amazon first sent him a warning about his “unusually high rate of problems,” Do said. Later, when his wife returned a bicycle purchased on her Amazon account, the company cancelled both their accounts, Do said. Mark Cohen is former chairman and chief executive officer of Sears Canada Inc. He is not surprised Amazon and other businesses are trying to stop frequent returns. The costs are very high for a company like Amazon that offers many customers both free delivery and free returns, Cohen told VOA. The website Dyanamic.action.com reported that returns cost merchants $642.6 billion a year worldwide. But banning a customer can create bad feelings.
